Payment terms are 30 days. We accept VISA, MasterCard, cash, cheque or money order. In addition, when using
your credit card, you may request automatic withdrawals on the 15th, the 25th or the 30th of each month.
Smile House Dental Lab covers all courier charges within Canada. We regularly use Purolator (for orders across Canada),
MBW (for orders in Nova Scotia) and Eco (for local orders). If these couriers do not pick up in your area, we will make other
arrangements. Please provide us with your civic address when using couriers (not a P.O. Box).
If this is your first case placed with Smile House Dental Lab, start by giving Jennifer a call at 1.855.843.4210. She’ll be glad to answer any questions and describe the ordering and shipping process. Jennifer will also arrange to send you all the necessary supplies that you’ll need for sending in first-time cases using overnight shipping.
To download a printable online prescription, please click here.
We strive to complete your cases as soon as possible. Here is a guideline of how many days* in the lab it takes to complete
each item:
| Product | Number of work days for completion |
|---|---|
| Custom Tray | 2 days |
| Models | 1 day |
| Occlusal Rim | 2 days |
| Cast Frame | 10 days |
| Set-up/Reset | 4 days |
| Process and finish | 4 days |
| Repairs or reline | 1-2 days |
| Bit Plane | 4 days |
| Flipper | 4 days |
| Titanium Bar | 10 days |
| Cast Strengthen Bar | 10 days |
| Surgical Stent | 4 days |
| Routine crown and bridge (4 units or less) | 10 days |
| Implant custom Procera crowns/abutments | 15 days |
| Complicated cases (4 units or more) | Please contact us |
*Timing may vary on occasion due to workload.